Job Information
Robert Half Customer Service Representative in Lexington, Kentucky
Description
We are looking for a highly organized and detail-oriented Customer Service Representative to join our team in Lexington-Fayette, Kentucky. As a Customer Service Representative in the hospitality industry, you will handle customer reservations, address inquiries, and ensure accurate data entry into reservation systems while maintaining an efficient approach. There are several openings in the 2nd shift schedule with various days of the week as the schedule with hours like 1:30pm-10:00pm. Apply today to be considered!
Responsibilities
• Manage inbound and outbound calls to assist customers with reservation inquiries and requests.
• Resolve customer issues over the phone using effective problem-solving techniques.
• Input reservation details into the system with precision and attention to accuracy.
• Collaborate with hotels and clients to address challenges and ensure customer satisfaction.
• Communicate customer needs and concerns across relevant departments.
• Use clear and concise language to document client interactions and resolutions.
• Start assigned tasks promptly and ensure timely completion of responsibilities.
• Adapt to changing priorities in a fast-paced environment and maintain productivity.
• Perform additional tasks as assigned to support team operations.
• Maintain proficiency in navigating systems and utilizing software tools effectively.
Requirements • Proficient in handling inbound and outbound calls with professionalism and efficiency.
• Strong experience in call center customer service operations.
• Ability to resolve customer inquiries and issues promptly and effectively.
• Excellent communication and interpersonal skills to build rapport with clients.
• Demonstrated ability to maintain composure and deliver exceptional service in high-pressure situations.
• Familiarity with hospitality industry standards and practices.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a team-oriented environment.
• Skilled in using call center software and tools for efficient customer management.
• Commitment to delivering a positive and memorable customer experience. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .