
Job Information
Liberty Federal Credit Union Account Service Representative (Personal Banker) in Louisville, Kentucky
Account Service Representative (Personal Banker)Full TimeClericalLouisville, KY, USRequisition ID: 3335Description:Liberty FCU, a full-service credit union, is seeking an Account Service Representative (Personal Banker) to assist with the daily retail operations and activities of the Old Henry Office, located at 2300 High Wickham Place, Louisville, KY. Candidates must possess exceptional service skills, professionalism, confidentiality, multi-tasking, and problem-solving skills. Previous credit union or financial institution experience is preferred. Candidates must be available to work Saturdays on a rotating basis. If applicable, an initial six-eight week paid training program will be held in Evansville, IN. If you are interested in applying for this position, please click Apply. Duties and responsibilities include but are not limited to the following:•Serve as a primary Account Service Representative (Personal Banker). oMeet with members to determine their banking needs and recommend appropriate accounts.oAssist members with enrolling in credit union products and services.oMaintain an active knowledge base of credit union account types, services, guidelines, policies, and procedures.oEnsure all required account documents are completed accurately.oStrive to meet cross sell goals.oAssist members with certificates, IRA and HSA accounts.oServe as a Notary Public and Signature Guarantee for credit union transactions.oOpen and close safe deposit boxes.oMaintain a working knowledge of the credit union’s core processing system.•Serve as a Consumer Loan Processor. oMeet with members to determine their lending needs and recommend appropriate loan type.oMaintain an active knowledge base of lending products, guidelines, policies, and procedures.oIdentify and recommend additional products that meets the member’s needs.oEnsure all required lending documents are completed accurately.oMake follow up outbound calls to members to inquire about lending needs.oStrive to support branch lending goals.•Serve as back-up Teller/Member Service Representative (MSR). oPerform various member transactions such as deposits, withdrawals, and loan payments.oEnsure transactions are posted efficiently and correctly.oAssist in balancing branch cash machines.oEnsure cash drawer is in balance daily.oAnswer member telephone inquiries.oStrive to meet MSR cross sell goals and work to support all branch goals and initiatives.•Open and close the office on a rotating basis or when necessary.•Serve as Saturday manager or any other assigned position on a rotating basis.•Assist branch office with record keeping of employee absences and training when necessary.•Develop a working knowledge of the credit union’s data and word processing system.•Any other duties assigned by my supervisor or management.Qualifications:•Must have a HS diploma or GED and be at least 18 years of age.•Must be able to work a flexible schedule and travel to other office locations when needed.•Must be able to stand for long periods of time and do some heavy lifting.•Must have 1-2 years of cash handling experience.•Banking experience is desired.Benefits and Compensation: •Paid Holidays•Paid Time Off (Vacation, Sick and Personal Days)•Medical, Dental and Vision Insurance•401(k) retirement program with matching funds•Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance•Tuition Reimbursement ProgramLiberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.PI266852453