Job Information
Robert Half Sr. Customer Service Representative in Louisville, Kentucky
Description
We are offering a long-term contract employment opportunity for a Sr. Customer Service Representative in LOUISVILLE, Kentucky. This role is primarily within the manufacturing industry, and you would be expected to effectively manage customer interactions, process orders, and maintain accurate data.
Responsibilities:
• Answer incoming calls and direct them to the appropriate personnel
• Actively apply 80/20 principles in daily operations
• Handle daily order processing as equipment arrives at the facility
• Regularly process and submit invoices to customers through various channels such as email, web portals, etc.
• Collaborate with sales, quality, production, and shipping/receiving teams to resolve issues related to orders, including customer complaints and product non-conformances
• Engage in routine communication with customers regarding order acknowledgements, purchase orders, job status requests, and shipment schedules
• Maintain and periodically update production-related databases and spreadsheets
• Attend production meetings and report on critical issues & updates
• Provide support across facilities within the Coatings group as needed
• Perform miscellaneous administrative tasks such as purchase requisitions, collection assistance, report generation, records management, new customer or vendor paperwork, vendor purchase orders, etc.
• Manage the ordering of office supplies as per requirements
Requirements • Proficiency in Computer Programs is essential for the role.
• Experience with CRM systems is required.
• Ability to perform Data Processing tasks effectively.
• Knowledge of Epic Software is considered an advantage.
• Familiarity with ERP - Enterprise Resource Planning is necessary.
• Prior usage of About Time software is desired.
• Capability to handle Answering Inbound Calls efficiently.
• Understanding of Benefit Functions is expected.
• Experience in Billing Functions is crucial.
• Proficiency in Claim Administration is a key requirement. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .